If a hailstorm hit your house last spring and you have not filed yet, you are not out of options. But you are on a clock, and the clock is not the same for every homeowner.
There is no single statewide deadline. Your window is set by your own policy, and the language varies enough between carriers that guessing is a bad strategy. What is consistent is this: the longer you wait, the harder it becomes to prove that a specific storm caused the damage rather than ordinary wear.
This is the part of the process where homeowners lose money, not in the repair but in the paperwork and the timing. Here is how it actually works, what your carrier expects from you, and where people get taken advantage of. We at MultiPro Exteriors handle storm claims across the Front Range every season, and the same handful of mistakes come up over and over.
The Short Answer
Most homeowners insurance policies require that you report a loss “promptly” or “within a reasonable time,” and many contain a hard deadline for filing suit or completing the claim, often one to two years from the date of loss. Colorado law also sets statutory limits on how long you have to bring legal action on an insurance contract.
The practical takeaway: your deadline lives on your declarations page and in the loss conditions section of your policy, not in a general rule. Pull the document out and read it. If you cannot find it, call your agent and ask directly what the reporting deadline and the suit limitation period are for your policy.
Do not rely on a contractor’s summary of your deadline, including ours. Policies differ, endorsements change terms, and only your carrier can tell you what your contract says.
Why the Deadline Varies So Much
A few things drive the difference.
Carrier language. Some policies say “prompt notice.” Others give a specific number of days. Insurers have tightened this language considerably in Colorado over the past decade, largely in response to hail loss volume.
Endorsements. Roof surface endorsements, cosmetic damage exclusions, and actual cash value roof schedules all change your position. Many Colorado policies now depreciate roof payouts by age or exclude cosmetic damage entirely, and homeowners are frequently unaware these were added at renewal.
Date of loss. Claims are tied to a specific storm date, not to when you noticed. If three storms crossed your neighborhood between May and August, establishing which one caused the damage matters. Documentation is what settles that.
Whether damage was reasonably discoverable, this is where delay hurts most. A carrier can argue that damage you report eighteen months later was gradual deterioration rather than storm impact. That argument gets easier for them the longer you sit on it.
Establish Your Date of Loss
Before you call your carrier, know which storm you are claiming.
Check local news archives for hail reports in your zip code. The National Weather Service maintains storm reports, and county emergency management offices often log significant events. Neighbors are useful too. If three houses on your street already had roofs replaced from a June 12 storm, that is your date.
A reputable contractor will pull storm data for your address as part of the inspection. If they cannot tell you what date they are claiming and why, that is a problem.
ACV vs. RCV: The Difference That Decides What You Get Paid
This is the single most important thing to understand before you file, and most homeowners learn it after the first check arrives and it is smaller than expected.
Actual Cash Value, or ACV, pays the depreciated value of your roof. A 15-year-old roof on a 30-year shingle has lost roughly half its useful life, so an ACV policy pays roughly half the replacement cost, minus your deductible. You absorb the rest.
Replacement Cost Value, or RCV, pays what it actually costs to replace the roof with like materials at current prices. RCV policies typically pay in two stages: an initial ACV check up front, then the remaining depreciation, called the recoverable depreciation, released after the work is completed and documented.
The practical differences come down to a few things.
Payment structure. ACV is usually one payment. RCV comes in two, with the second contingent on completed work.
Roof age. Under ACV, your payout drops significantly as the roof ages. Under RCV, age generally does not reduce the final payout.
Out of pocket. Under ACV you cover your deductible plus all the depreciation. Under RCV you typically cover just the deductible.
Two things follow from this.
First, on an RCV policy you must complete the work and submit documentation to collect the depreciation. If you take the first check and do nothing, you leave the second payment on the table permanently. Carriers often set a deadline for submitting the completion paperwork as well.
Second, check whether your roof is on an ACV schedule. Many Colorado policies moved roofs specifically to ACV even while the rest of the dwelling stays on RCV. If yours did, that changes your financial picture entirely, and you should know it before you file rather than after.
Your Deductible Is Yours to Pay
Colorado has a percentage-deductible problem that catches people off guard. Many policies here set the deductible as a percentage of dwelling coverage, commonly 1 to 5 percent, rather than a flat amount. On a $600,000 dwelling limit, a 2 percent deductible is $12,000.
Find your number before you file. If your repair estimate is close to your deductible, filing may not be worth the claim on your record.
And to be direct about something you will likely encounter: it is illegal in Colorado for a contractor to pay, waive, rebate, or absorb your insurance deductible. Colorado statute requires roofing contractors to disclose that you are responsible for it. Anyone offering to “eat the deductible,” “work with you on it,” or bill the insurer for more to cover it is proposing insurance fraud and putting your claim at risk, not doing you a favor. Walk away.
What Documentation an Adjuster Expects
Adjusters approve what they can verify. Give them a file, not a story.
Photographs. Wide shots of each elevation, close shots of every impact with something for scale, soft-metal dents, torn screens, damaged gutters and downspouts, interior stains. Date-stamped.
A dated inventory of damage by location. Roof slope by slope, then gutters, windows, screens, siding, AC unit, fencing, and any outbuildings.
The storm date and supporting evidence that a hail event occurred at your address.
A detailed contractor estimate, line-itemed rather than a lump sum. This is the document the adjuster’s estimate gets compared against.
Records of any prior roof work, including the original installation date and any repairs. Age and maintenance history affect depreciation.
Receipts for emergency mitigation such as tarping, water extraction, and board-up. Most policies cover reasonable mitigation costs and require you to prevent further damage.
Your policy documents, including the declarations page and any endorsements.
Photograph everything before you clean up or repair anything beyond what is needed to stop active damage.
How a Contractor-Led Inspection Strengthens a Claim
An insurance adjuster is competent, but they are covering a lot of houses after a major storm and they work for the carrier. A contractor inspection before the adjuster arrives changes the dynamic in three ways.
It finds damage the adjuster might not scope. Bruising is subtle. Damage to window frames, screens, wraps, and skylights routinely gets missed because the adjuster is focused on the roof. Our window replacement crews see storm-damaged frames and seals every fall that were never included in the original claim.
It produces a line-item estimate the adjuster must engage with. A specific scope with quantities and current local pricing is harder to underscope than a homeowner saying “I think there is hail damage.”
It puts someone on the roof with you during the adjuster meeting. Most carriers allow your contractor to be present. Having someone who can point to a bruise and explain why it is impact rather than blistering, in the moment, is worth more than any document.
We advocate for the homeowner in that meeting. What we will not do is tell you how your claim will be decided. No contractor can promise approval, scope, or payout, and anyone who does is either guessing or selling.
If Your Claim Is Denied or Underscoped
Denial is not the end of the road.
Ask for the written basis. Colorado requires insurers to provide the reasoning. Common grounds include damage below a threshold, wear and tear, cosmetic exclusions, or late reporting.
Request a reinspection. New evidence such as additional photos, a supplemental contractor report, or a second slope inspected can prompt one.
File a supplement. If damage is discovered mid-project that was not in the original scope, that is a normal supplement rather than a new claim. This happens often once tear-off exposes the decking.
Consider an appraisal clause. Most policies contain an appraisal provision for resolving disputes over the amount of loss. It is faster and cheaper than litigation.
Escalate. The Colorado Division of Insurance accepts consumer complaints. For significant disputes, a policyholder attorney or licensed public adjuster may be appropriate. Note that in Colorado, a roofing contractor may not act as your public adjuster or negotiate the claim on your behalf.
Red Flags: How to Spot a Storm Chaser
After a major Front Range hailstorm, out-of-state crews arrive within days. Some are legitimate. Many are not, and they will be gone before your roof leaks.
Walk away if you encounter:
- An offer to cover, waive, or discount your deductible. Illegal in Colorado, full stop.
- Pressure to sign immediately, or a contingency agreement presented as just authorization for an inspection. Read what you are signing. Some assign your claim rights.
- No local physical address, or an address that is a mailbox service.
- No Colorado license, insurance certificate, or ability to produce either on request.
- A demand for large money up front. Reasonable deposits exist. Half the job before materials arrive does not.
- Claims they can guarantee approval or have a relationship with your carrier.
- Offering to “find” damage or suggesting they can make damage findable.
- Refusal to provide a written, line-itemed estimate.
- Vague or nonexistent warranty terms, especially on workmanship.
Verify licensing with the local jurisdiction. Denver, Aurora, and most Front Range municipalities license roofing contractors individually. Ask for the certificate of insurance and call the carrier listed on it. Ask for three local references from the last two years and actually call one.
What to Do This Week If You Have Unrepaired Damage
- Pull your policy. Find your reporting deadline, suit limitation period, deductible amount, and whether your roof is ACV or RCV.
- Identify the storm date for the damage you believe you have.
- Get a free documented inspection with photographs and a written line-item estimate.
- Report the claim to your carrier if damage is confirmed, and ask them to confirm your deadline in writing.
- Schedule the adjuster meeting and have your contractor present.
- Do not delay past the first snow. Once slopes are intermittently covered, proving hail damage gets substantially harder.
Even a claim you decide not to file is worth documenting. A dated report establishing your roof’s condition protects you if a future storm hits and the carrier argues pre-existing damage.
Get Documented Before Your Window Closes
We provide free, written hail damage inspections with photographs across Denver, Aurora, Lakewood, Thornton, Westminster, Littleton, Centennial, Parker, Highlands Ranch, Castle Rock, Boulder, Broomfield, Golden, and Wheat Ridge. We will pull the storm history for your address, scope the damage line by line, and stand on the roof with your adjuster.
If your roof is sound, the report will say so, and you will have a dated baseline. If it is not, you will have the documentation your carrier needs, and you will still need to read your own policy and confirm your deadline with them directly.
Schedule your free inspection while the evidence is still visible. If you are unsure what you are looking at, start with our guide to checking your roof at the end of hail season.
Frequently Asked Questions
What is the deadline to file a hail damage claim in Colorado?
There is no single statewide deadline. Your policy sets it, typically requiring prompt notice of loss and often a one- to two-year limit for completing the claim or bringing suit. Check your declarations page and confirm the specific dates with your carrier.
Can I still file a claim for a storm from months ago?
Often yes, if you are within your policy’s reporting window and can document that a storm occurred at your address on a specific date. Delay makes it harder to distinguish storm damage from wear, so file as soon as you have confirmed damage.
What is the difference between RCV and ACV on a roof claim?
ACV pays the depreciated value of your roof. RCV pays full replacement cost, usually as an initial ACV payment followed by the recoverable depreciation once the work is completed and documented. Many Colorado policies now place roofs on an ACV schedule specifically.
Does homeowners insurance cover hail-damaged windows?
Many policies cover storm damage to windows, frames, wraps, and screens under the same claim as the roof, though cosmetic exclusions and separate deductibles can apply. Window damage is commonly underscoped, so document it separately.
Can a roofing contractor pay my insurance deductible?
No. Colorado law prohibits contractors from paying, waiving, or rebating your deductible, and requires them to disclose that you are responsible for it. Any offer to absorb your deductible is a serious warning sign.
Do I have to use the contractor my insurance company recommends?
No. You choose your own contractor. Preferred-vendor programs exist for the carrier’s convenience, not as a requirement.




